Frequently Asked Questions

UPDATED 24th March 2020

Frequently Asked Questions by our Patients

Dear patients,

Not surprisingly we are receiving many questions and requests from individual patients about all sorts of things to do with the COVID-19 pandemic.  We know that you understand this because you are saying so and you are apologetic for asking us!  We thank you very much for your understanding and patience.

We know this is a really difficult time for everyone, and that people who have underlying health conditions are understandably worried about a number of things.

At the moment our priority absolutely has to be to keep the service going for people who are unwell and who need medical or nursing attention, at a time when our staff may also be unwell and resources are very limited.

Unfortunately this means that we probably won’t be able to answer all your questions, or respond to all your requests individually.  We will help if we possibly can, but almost certainly we won’t be able to offer appointments to talk about these things or complete forms as soon as you would hope.

We understand this will be disappointing and frustrating, and we are really sorry.

Below you will find some of the questions that are coming up frequently, and our general answers.  Also, you will find our request to you about how we manage your queries.

We are really sorry if the answers aren’t what you were hoping for.

As you know this is a situation that is changing quickly.  New guidance is coming out from the Department of Health and Public Health England at a rapid rate – sometimes several times a day.  We will do our best to keep the information on this website up to date, but please do check the information from the Department of Health as well, or even first, to make sure you are getting the very latest guidance.  The website is:


Further Information